How is a refund processed ?
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GoholidayLets doesn’t have a refund policy.  As any refunds that take place are between guest and owners.  Before a deposit is paid the guest should question owner about refund policy.   After paying the deposit the guest will be in direct contact with owner and if still unsure can question owner directly.

How do I use the search filters?
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If you have the reference number of the accommodation you can enter it in this format  Home???? and find the item directly   The search criteria is for any of the following filters.   Country, Region, Location, Ref Number.

How do I know if a listing is available?
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To check if there is availability to the calendar on the accommodation and check available dates.   It is also possible to send host/owner to enquiry about availability

How do I know if a host is reliable?
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We make every effort to ensure that our owners are compliant with our assessment guidelines. If a host/owner has gone through our verification process.  The Verification Tag will appear next to their listing  The verification consist in the production of a national form of identification and a recent utility bill showing their home address

What currency does GoHolidayLets deal in ?
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Goholidaylets deals in Euro.   But we have installed a currency converter for the guests convenience.  Our rates are updated every hour. You can calculate the rental fee in a currency of choice but you will be paying in Euros.

How much is a security deposit
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Security/damage deposit is up to the individual owners/hosts.   It is normal reasonable and just the replacement value of certain expensive item.   It also reminds guest of their responsibility to the furnishing provided by host.  Its good practice to have property inspected owner or manager and have deposit refunded before you journey home

How do I book an accommodation?
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Firstly you search our accommodation data base.  Select available property. Communication with owner and request a quote give number of people date of arrival length of stay .  When you reach an agreement with the host a deposit of 25% is made to secure the booking.   The remaining 75% is paid direct to property owner

Can I contact the host before booking?
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You can contact the Host but the form of contact and type of contact will depend on the option he has chosen on GoholidayLets.  If he has an Annual Subscription you will be in direct contact with him at all times.   If he has opted for Pay Per Booking contact will via Goholidaylets inbox.  Because we are a commercial organise we have to get paid before each party has direct contact.   We ask that no party identify each other prior to this agreement being completed.

What do I do if my selected host doesn't respond to my requests?
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The customer service team at GoholidayLets are constantly monitoring the length of time it takes for an Owner/Host to replay to an enquiry.   If not happy with response time from Owner/Host we suggest you can choose another property or contact our Bookings Team and we will endeavour to get in contact with the Host anywhere in the world.   We take response time very seriously please feel free to contact us

Can children travel with me?
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We are certainly a family friendly website as our business is based on providing family self catering accommodation at affordable rates in magnificence locations.  If your search www.goholidaylets.com note what the Host can provide in relation to children.  Or contact us direct and will be pleased to help you.

How do I know if my booking is accepted or rejected?
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When you make a Booking on Goholidaylets the booking process cant go any further until they press the Accept or Reject button  They cant press the button until they have provided us with their bank details. Which also help us to verify the host and the property

 

Why is my card being charged even before the booking request is accepted by the Host ?
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We take the payments in advance to secure advance bookings for Guests . We have secured payment gateway partners trusted across the world i.e. Paypal and Swipe to receive online payments. For the safety of our Guests we do not store any credit card numbers in our database to charge the cards later. So for security reasons we need to charge the card in advance. If booking is rejected all the amount will be refunded back to your account.

Do I have to register with GoHolidayLets before booking?
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Once you make the booking with GoholidayLets, you are will automatically registered with GoholidayLets. This automated registration will provide you a dashboard to track your bookings, download your invoices , an inbox to interact with the hosts to answer your queries.

Where do I view all my bookings?
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You can view all your bookings in GoholidayLets Dashboard section. Please follow these steps to view your bookings (Give Link to help section )

What do I do if my booking request is rejected?
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At GoholidayLets we numbers of splendid self-catering properties in all locations.  Certainly look at another of our properties in the same location.  By all means contact us on Social Media or bookings@goholidaylets.com and we will endeavour to find you suitable accommodation

What are the cancellation policy at GoHolidayLets ?
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As Goholidaylets do not enter into an contractual agreement with any party there is no need to have an itemises cancellation policy.  The rental agreement is all times between The Guest and the Host property/accommodation. For facilitating the booking service Goholidaylets take a small service charge this is strictly non refundable.

Can I cancel a pending booking request ?
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We take the payments in advance to secure advance bookings for Guests . We have secured payment gateway partners trusted across the world i.e. Paypal and Swipe to receive online payments. For the safety of our Guests we do not store any credit card numbers in our database to charge the cards later. So for security reasons we need to charge the card in advance. If booking is cancelled before Host clicks on Accept button all the amount will be refunded back to your account.

Can I cancel an accepted booking ?
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If the booking has been accepted the deposit payment process will have been set in motion.  This will also initiate a contract process.   The Host/Owners term&conditions will at that stage over the cancellation of an Accepted Booking.  GoholidayLets is not a party to this contract so not involved in cancellation.   GoholidayLets will have received a small service charge  5% for facilitating this Booking process this will not be refundable