What do I do when I get a booking request from a guest ?
+-

The quick answer is you get a response back to the guest as soon as possible.  Statistic prove that timely response to enquires secure more bookings and as a result more revenue.  Our advice is follow every lead/enquiry to the last so as to confirm booking

Can I decline booking requests?
+-

On both options you can decline and its important to be happy with the guest that is coming to your accommodation.  As in alot of cases it will be your home or second home and you are sharing the enjoyment of same albeit for payment.

On a process level in the Pay Per Booking owners section you have a Accept or Reject button for each booking

 

Can I cancel a booking ?
+-

Please refer to previous answer..   Cancellation is between guest and owner GoholidayLets is not party to the rental contract.   They only facilitate the payment of the initial deposit.

What is the time limit to respond to a guest request ?
+-

There is no time limit   But as pointed out before a timely response has been proven to confirm more bookings.   If untimely and lack of interest on the part of the owner continues in the long term GoholidayLets reserves the right to deactivate the listing.

What amount can I charge as a security damage deposit ?
+-

The security damage deposit is a refundable payment to cover cost of any damage that might occur during the course of their stay. It should be calculated on the replacement or repair value to any item of furniture or accommodation equipment.   It basically focuses guests minds to be conscious and treat your property as they would their own homes.

What is instant booking ?
+-

It is exactly as it says . Your guest confirms a vacancy and price and you instantly accept booking there and then.

What happens to my cancellation policy if a guest raises a Travel Issue?
+-

GoholidayLets doesn’t have a cancellation policy.  As any refunds that take place are between guest and owners.  Before a deposit is paid the guest should question owner about refund policy.  Owner should point out their cancellation policy to the guest.  After paying the deposit the guest will be in direct contact with owner and if still unsure can question owner directly.

How do I process the refund if a guest checks-in and decides to leave early ?
+-

GoholidayLets doesn’t have a cancellation policy.  As any refunds that take place are between guest and owners.  Before a deposit is paid the guest should question owner about refund policy.  Owner should point out their cancellation policy to the guest.  After paying the deposit the guest will be in direct contact with owner and if still unsure can question owner directly.

How is a refund processed?
+-

GoholidayLets  has no part to play in the rental agreement.  We at all time make every effort to ensure that each Listing is as it is advertise.  But cannot guarantee anything as the rental contract is between owner and guest.  Any refunds will have to come from owner.  GoholidayLets has a No Refund policy on its Service Charge.

What is the listing process at GoHolidayLets?
+-

We have tried to make the listing process as painless as possible.

We have anticipated this question that is why we have a created a comprehensive guide on our Help Section.

That outlines exactly how the process of listing can be completed.

Hope this helps.

How do I complain about a guest ?
+-

Goholidaylets will note a complaint made by owner.  But the rental contract is between the owner and guest .  Its up to the owner to outline in his terms and conditions what behaviour is or is not acceptable from their guests.

How does GoHolidayLets handle cancellations ?
+-

From time to time cancellations of rental  agreements/bookings occur  It cant be helped and are unavoidable. But this agreement is between the Owners and the Guest GoholidayLets does not act as a rental agent.  The Owner should deal with this matter in accordance with its terms and conditions.  Likewise guests should request a copy of owners terms and conditions.

GoholidayLets accept a deposit payment on behalf of the owner which is passed on without delay.   Out of this deposit GoholidayLets takes its Service Charge at no stage will this be refundable

If you use our Annual Subscription Listing    You will be at all times in control of the booking and acting in accordance with your own terms and conditions.

What are host/listing fees ?
+-

We call them our Annual Subscription.  It is annual fee we charge for listing your property on GoholidayLets. With this fee/subscription you are in total control of the enquires you receive.

Annual Subscription Fees:

  1. One to Five Properties €99.00  plus vat
  2. One to ten properties   €149.00 plus vat
  3. Up to thirty properties  €390.00 plus vat
  4. Unlimited properties    €799.00 plus vat.

How do I receive my payments ?
+-

Under the listing options 1. Pay per booking  we will pay by Pay Pal or Bank Transfer.  The cost of same will be deducted from your account.

What is the payment process at GoHolidayLets ?
+-

The payment process would relate to a guest paying Goholidaylets a deposit on behalf of owner to confirm their booking.   This amounts to 25% of total rent agreement.   Out this Goholidaylets takes their 5% service charge and the remainder is passed to owner within 12 days by bank transfer.

What is BIC code/number?
+-

BIC codes and SWIFT codes or are used worldwide. These are some of the codes that are entered in transactions. SWIFT codes are a type of code often used in international banking transactions. The
SWIFT codes are used with the particular bank identifier code or BIC.Each bank has particular identifier or BIC code. It should be noted that their are over 100,000 live SWIFT codes. These are used by
those who are partnering within the SWIFT bank network. These codes consist of 8 to 11 digits that are used by banks.

What is an IBAN Code ?
+-

The International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors. It was originally adopted by the European Committee for Banking Standards (ECBS), and later as an international standard under ISO 13616:1997. The current standard is ISO 13616:2007, which indicates SWIFT as the formal registrar. Initially developed to facilitate payments within the European Union, it has been implemented by most European countries and many countries in the developing world, especially in the Middle East and in the Caribbean. As at September 2014, 66 countries were using the IBAN numbering system. The IBAN consists of up to 34 alphanumeric characters, comprising a country code, two check digits and a long and detailed bank account-number. The check digits enable a sanity check of the bank account number to confirm its integrity before submitting a transaction.

Why do I need to add my verifications ?
+-

We take every precaution that GoholidayLets is run in accordance laws set out by civil authorities. Part of those precautions is to ensure you are who you say you are.  Producing  verification  documentation is part of this process.

How do I get my Listing verified ?
+-

In the owners section click on the icon verify property and the process will be outlined.  If you have an issue go to our comprehensive Help Section  or send and e mail to customer care.